SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS; otherwise packages from warehouses in other locations will be shipped by Standard shipping, or any other shipping companies depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cozy House Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cozyhouseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Super!
In St. Petersburg came in 26 days. Pillowcases are very high quality, dense dense. The color is bright. Super. Bought for 133 rubles one piece.
Ok, good finishes and quality, very happy with the store.
Very good quality, as in the declared description, I recommend✌️
Very high quality covers. The girlfriend gave the same, but with another theme "colored houses and trees" The quality will once again say at the height! Covers for interior pillows, not for sleep.
Soooo beautiful and good quality product!!
Cushion covers are gorgeous!! Highly recommend
Delivery to Moscow month. Dimensions 43 × 43 cm. The quality is super and at such a price. Very similar to flax or burlap. The colors are very bright. Order will not regret.
Super! I recommend! Quality is amazing! I'm very happy!
Excellent quality, well stitched, the picture is clear
Quality pillowcase, bright colors
Pillowcases chic!!!!! Cloth is dense. They are very beautiful! Order without hesitation to the store many thanks
Przesylka dotarla in niecaly miesiac. Poszefki fajnej jakosci. Recommend buying.
It came 3 weeks before Vladimir, excellent quality pillow, I recommend the store
came perfectly! Side there is lightning!
Pillowcases liked, the drawing is bright, clear.
Good pillow! Delivery on time, everything was well packed. Each pillowcase in a separate bag. Color matches. It seems that this is synthetics, but on the stiffness and texture of the fabric, it looks like flax.
I love the fabric. It's not typical plain. Good quality.
It takes time to arrive but is of good quality as shown in description, happy with the purchase.
Bigger than I thought. It takes something to get there but everything's right just like the store.
Cool. Only the background is not white, but grayish. It remains a cloak on the sofa to change, and there will be fire.
Cool, quality locks, all like only sooo long delivery
To the Rostov region came for 2 weeks, all super
Good fabric quality, the print is beautiful, happy with my purchase, I recommend!!
Bright, juicy colors and clear pattern. Pillowcases for quality I liked. The store, although not immediately sent the order, but answered the messages promptly. Delivery was carried out quite quickly 19 days before Barnaul. Thank you, seller. I will order more. Each pillowcase is packed in a separate bag.