- Item Type: Mugs
- Material: Stainless Steel
- Capacity: 380 ml / 12.85 oz (S), 510 ml / 17.25 oz (L)
- Size: 14.8 x 8.8 cm / 5.83 x 3.46 inch (S), 17.5 x 8.8 cm / 6.89 x 3.46 inch (L)
Package Includes:
- 1 x Mug
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS; otherwise packages from warehouses in other locations will be shipped by Standard shipping, or any other shipping companies depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cozy House Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cozyhouseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Delivery to Maje 2 city, I think it is zv'yazano with new saints. Mug of superova! Suede 2 pcs. The bottom is rubberized, The Scream is crooked-the water does not spill, on the ground is hermetic. I'm hanging, I smell it. I'll try the yak and try it warmly-I'll give you a review. I recommend the product and store!
Yes, the product corresponds to the description, without extra odors. The mug itself is whole, the box in the trash killed, apparently the post of Russia tried. I recommend the product itself. But!!! In this store, I will never order anything again. Why? The order was made on 20.11.2019, according to the kindness of naive hoping that the mug will come to Ng, as ordered as a gift, and the then there, the store and did not intend to send it, although he promised that will necessarily come 30.12.2029 and everything will work out. No matter, in the Russian Federation came only on January 8, before that hung the status that the goods are waiting for shipment from China. After I told the seller that I would open a dispute, immediately there was information about the movement of the goods. Closer to January 20, 2020 the seller extends the protection for another 28 days, my questions are covered by the fact that the delivery is up to 60 days. And only after exactly 2 months after payment I took it in the mail.
Kind time of day, dear buyers and store! Shipping via the eastern border, transit time is 25 days. The parcel was tracked, the seller well thought out the logistics. There were no delays in the journey. The box is slightly wrinkled, for the gift is not suitable, the seller saved on the packaging. The mug corresponds to the description. All good!
Before the St. Petersburg mug was 1 month. Came in whole, very cool, for a long time I wanted to buy such a thing. Quality, looks great, does not leak. I recommend
Mug of very good quality. Packed in a box, in a puffy and on top of the film. The box is very mint (Russian Post). But! The mug is not touched, whole, the bottom is rubberized, the thermos is good. Boiling water remained boiling water for 2 hours. Then just did not follow, and so maybe even longer. In general, I advise everyone!
The mug is just super, I will order more for my husband, does not slip in my hand, very high quality! Bought 2 for 810 rubles with a coupon!! I recommend!
Wow, Super!!! AND keep warm, class! Very, very happy
Excellent mug, does not leak, keeps warm. The rough surface does not slip in the hand. In the cup holder Kia gets up barely, there is no stock at all.
Received the goods quickly, two weeks to Samara. Packing and the mug itself is OK. Thanks to the store.
Came in the box. cool mug. I liked it very much. Does not heat up outside, keeps the heat for a long time. Does not leak. Purchase satisfied. And shipping is very fast. Two weeks went to the Moscow region
Mug is good. Came with a broken tongue. I think it delayed during transportation. Okay. Glued with glue "moment". Seems to hold on.
looks great, didn't tried it yet tho exactly as the description looking back maybe the smaller size is better..
Three weeks at the point of issue. Excellent thermos, everything is sealed. I ordered pink and dark blue, colors as in the picture.
Great, cool, super mug! Very high quality everything is done! I ordered my wife, she is very happy! In Moscow it was 3 weeks! Thanks to the store for the goods!
it's vacuumed and you don't feel the heat from the outside.
In my opinion, the parcel was kicked from China itself. There was no living space on the box, but the goods are whole. Quite well made. Inside the iron bulb. I will use in the near future after washing
Ordered 4. 11 18.11 arrived Pleasant to the touch from the bottom of the elastic band so as not to slip All fire recommend
Great big mug! It is all metal, both inside and outside. Plastic cover, sealed, with lid. The temperature keeps very well. Another rubber pad on the bottom, due to which it is gently put and does not knock on the table!!
Outwardly very cute glass)) in the case has not yet tried)) purchased for a gift))
Super cool mug! Keeps perfectly warm, of course, not 6 hours as written on the box, but 4-5 exactly. In the morning I use for coffee, which allows you to get to work and enjoy a hot drink. Then I brew tea, which remains warm for a considerable time. I recommend the store and his product. I think to order more in a different color and more volume.