100% food grade silicone non-toxic and no unpleasant smell. Our material can be passed by FDA and LFGB
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS; otherwise packages from warehouses in other locations will be shipped by Standard shipping, or any other shipping companies depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cozy House Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cozyhouseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Satisfied with the goods. Sent very very quickly.
The bottle is excellent,
Everything is fine, the bottle is excellent, even with a check valve,
Very comfortable bottle, easy to use, nowhere leaks. In the beginning there was a smell, following the instructions-boiled the bottle without the top and the smell actually disappeared.
Very fast shipping. Arrived very fast to Spain. Good quality. Has a bit of smell but there are instructions on how to wash it.
It was a little more than I expected, but in general an excellent bottle) there is no smell, although it is accompanied by an instruction, how to get rid of it))
Make order is not the first time, quality and delivery is just super. Seriously recommend
The second year I use the bottle in excellent condition. So I take here the second bottle. I plan to take the third. I recommend.
I liked everything, Super!!!
I am already familiar with the product and I already bought 3 bottles. Am very happy. Thank you.
happy with the item, received quick even though no tracking. package came damaged, but inside everything was good. follow the instructions included to remove smell and it works. no smell now. recommend the product and store.
Perfect product, was very satisfied with the quality. Features rubber seal and the silicone is BPA free. Seller sent quickly. Recommend the product and the store.
The product is very satisfied. Quality materials. All the little things are thought out so accurately. Very comfortable and beautiful bottle. Odorless and uneven performance. Quality luxury, I highly recommend.
Great bottle. All as in the description. Delivery very fast.
The bottle is cool-soft and pleasant to the touch, roomy and not big. Upon receipt was with a smell, but after washing the smell disappeared. Very functional-you can drink from twisted, you can blow the air with a special button.
Convenient bottle very, delivery mega fast to the Moscow region, quality is satisfied, everything is fine! Seller recommend.
The valve is very sealed, the water is not poured out of the "spout" even if directed down.